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Frequently Asked Questions
Find answers to common questions about ordering, shipping, and returns
Contact & Hours
Email us at ecommerce@rainierparts.com or call (503) 898-0633. We're happy to help you find the right part.
We're open Monday through Friday, 7:30 AM – 4:00 PM PST.
1951 Schurman Way, Woodland, WA 98674, United States.
Orders & Processing
Orders are processed within 1–3 business days. Orders placed after 2:00 PM PST will be processed the next business day.
Yes, a tracking number will be emailed to you once your order has shipped.
Absolutely. If you don't see the part you need or it's out of stock, submit a Part Request or contact us directly — we have 30+ years of industry connections and can source hard-to-find parts.
Shipping
We ship to all 48 contiguous U.S. states.
Standard delivery is 3–5 business days after processing.
Yes! We offer free shipping on all orders across the United States.
We ship via USPS, UPS, and FedEx.
Returns & Refunds
We accept returns on new, unopened products within 30 days of delivery. Items must be unused, in original packaging with all tags and accessories included.
Final sale items cannot be returned or exchanged.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds are processed within 30 business days to your original payment method. Shipping fees are non-refundable unless the error was ours.
Yes. Return the original item and place a new order for the replacement.
Privacy & Security
We collect information to process orders, provide customer service, and improve your experience. We do not sell your personal data. See our full Privacy Policy for details.
Yes. All transactions are encrypted and processed securely through Shopify's payment system.
