Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.

Accepted payment methods

We currently accept the following payment methods:

  • Visa
  • Amazon
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • ELO
  • JCB
  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in USD.

Failed transactions

If your payment is declined or fails:

  • Check that your card details or Apple Pay account have been entered correctly.
  • Contact your bank or payment provider for more information.
  • Is the problem still occurring? Then contact our support team; we are ready to help you.

Refunds and disputes

For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.

For further inquiries:

Our customer service is available Monday to Friday, from 7:30 AM – 4:00 PM (PST). If you have a problem, please contact us; we answer within 24 hours.

Phone: +1 503-898-0633
Email: ecommerce@rainierparts.com
Address: 1951 Schurman Way, Woodland, WA 98674, United States

Frequently Asked Questions

Find answers to common questions about ordering, shipping, and returns

Contact & Hours

Email us at ecommerce@rainierparts.com or call (503) 898-0633. We're happy to help you find the right part.
We're open Monday through Friday, 7:30 AM – 4:00 PM PST.
1951 Schurman Way, Woodland, WA 98674, United States.

Orders & Processing

Orders are processed within 1–3 business days. Orders placed after 2:00 PM PST will be processed the next business day.
Yes, a tracking number will be emailed to you once your order has shipped.
Absolutely. If you don't see the part you need or it's out of stock, submit a Part Request or contact us directly — we have 30+ years of industry connections and can source hard-to-find parts.

Shipping

We ship to all 48 contiguous U.S. states.
Standard delivery is 3–5 business days after processing.
Yes! We offer free shipping on all orders across the United States.
We ship via USPS, UPS, and FedEx.

Returns & Refunds

We accept returns on new, unopened products within 30 days of delivery. Items must be unused, in original packaging with all tags and accessories included.
Final sale items cannot be returned or exchanged.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds are processed within 30 business days to your original payment method. Shipping fees are non-refundable unless the error was ours.
Yes. Return the original item and place a new order for the replacement.

Privacy & Security

We collect information to process orders, provide customer service, and improve your experience. We do not sell your personal data. See our full Privacy Policy for details.
Yes. All transactions are encrypted and processed securely through Shopify's payment system.